Project Manager( Customer Service)

Binance

Anywhere Remote only

Full time

Community

Jul 28

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

As a key member of the PMO team, you will be responsible for project-management of the key Global Customer Support (CS) initiatives and work with relevant stakeholders to deliver value and enhance CS performance. Active engagement and assistance in ad-hoc projects and other related PMO support activities are also expected.

Responsibilities:

  • Be the Go-to person in project managing a suite of Key Identified CS initiatives
  • Track and drive timely execution of detailed Project Plan. Projects are typically cross borders, cross functional and may include system implementations and/or process redesign
  • Identify/Track risks and issues, and work with relevant stakeholders to drive issue solution
  • Report progress of project status to leadership team on regular basis
  • Raise early warning flags and escalate issues to leadership team on a timely basis
  • Document all aspects of the projects
  • Identify, prioritise and deliver process improvements for CS
  • Lead cross-functional team to improve CS processes by understanding current processes and propose standardisation and/or re-engineering initiatives, taking end-to-end in mind on improving CS productivity, operational excellence, and improve customer/ stakeholder satisfaction
  • Take ownership of ongoing continuous measurement and monitoring processes working with functional owner

Requirements:

  • A recognised tertiary education with at least 6 -8 years of experience in COO/ Project Management or Customer Service/ Operation environment
  • Minimum 5 years of excellent project/ process re-engineering experience, with excellent communication skills, strong interpersonal skills and proven people management techniques
  • Bilingual in English and Chinese to be effectively liaising with Chinese speaking stakeholders
  • Strategic thinking, analytical and result oriented
  • Strong MS Excel, PPT, visio and presentation skills and excellent documentation ability
  • Able and willing to adapt in a dynamic environment and have a strong sense of service
  • Team player who is able to perform under pressure, multi-task, self-motivated and work independently
  • PMP / PRINCE2 certified. PMI-ACP would be a plus

Working at Binance:

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  •  Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  •  Flexible working hours, Casual work attire

Apply for this position Back to job

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

Binance

We operate the worlds biggest Crypto exchange in the world by volume

{{notification.msg}}