Social Media Representative

Okx

Malaysia Remote

Full time

Community

Jul 20

What You’ll Be Doing:

  • Attending to all customer queries, concerns, and comments posted to the company's social media platforms.
  • Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.
  • Reviewing all social media posts for accuracy and ensuring inappropriate content is flagged/alerted.
  • Maintaining a working knowledge of company products to effectively communicate with customers.
  • Creating and maintaining strong relationships with company partners and external stakeholders.
  • Staying informed on social media trends, innovations, and changes.

 

What We Look For In You:

  • A bachelor's degree in social media management, marketing, customer service, or a related field.
  • A minimum of 2 years' experience as a social media agent, customer service, or a similar role.
  • Excellent command of spoken and written English with multi-language skills would be a plus.
  • Excellent knowledge of social media best practices.
  • Ability to effectively use a variety of social media platforms, such as Twitter, Telegram, Facebook, Instagram, LinkedIn, Discord, Reddit, etc.
  • Solid customer service skills with good communication and interpersonal skills. Multi-language skill would be a plus.
  • Ability to work independently in a fast-paced environment.
  • Willingly to work according to given schedule to support 24x7 operations.
  • Excellent time management: ability to multi-task to solve issue for Customers, while managing time.
  • Quick learner: ability to ramp up quickly and act on feedback constructively.

 

Nice to Haves:

  • Working knowledge of social media tools, such as Zendesk, Hootsuite, etc.
  • Familiar with crypto/finance-technology industry
  • Experience working with teams across global offices and time zones.

Apply for this position Back to job

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

Okx

Better future: game on

{{notification.msg}}